Support

When you write to us

Please include:

• the email address of your InvestiLog account,
• whether it happened on the iPhone app or the website, and the app version,
• what you were doing, what you expected, and what happened instead.

Please do not put case details, names, addresses or other record content in an email. Describe the problem in general terms and we will work out the rest.

Common questions

I can’t sign in. Check the email address and password. Use Forgot your password? to get a reset link. You are signed out after 7 days without using the app; your records on the phone are not lost and upload once you sign in. Accounts are created by an administrator, so if you do not have one, ask them.

My changes are not showing on another device. Changes sync when the device is online. Check the sync status in the app’s Settings. If a change could not be applied it appears under Sync issues, where you can choose which version to keep.

I stopped sharing, but the other person can still see it. Access ends the next time their device syncs. A phone that stays offline keeps its copy until it reconnects.

I can’t add an image. Adding images needs an internet connection. Images must be JPEG, PNG or WebP and at most 4 MB, and a case holds up to 5.

Delete your account

In the iPhone app go to Settings > Request account deletion, or on the website open Account and choose Request account deletion. An administrator then deletes your account and everything in it. You can withdraw the request until it is completed.

Privacy and legal

See our privacy policy and terms of use.